How Summit Does Tech Support
After hearing our customers complain about the high cost and frustrating wait times of their OEM technical support contracts, Summit knew we could do better.
Summit Global Care is a tech support program that gives you the same great level of service on your servers, storage, and network devices that Summit customers have come to expect when they purchase our products. But we’re able to offer it at a fraction of the cost that you would expect from OEMs.
Communicate with a Live Person Every Time
You have the option of contacting SGC for support by phone or email 24 hours a day, 365 days a year. You’ll never reach a phone tree. A live person – AKA “first responder” – will answer the phone and start collecting the info they need to begin addressing your problem right away.
Certified Expert Technicians
First responders will take action immediately to get certified expert technicians on the case to fix your issue. SGC eliminates red tape to get you to a fix in minimal time.
Fast, Cost-effective Parts Replacement
If it’s determined that you need a part replaced, we can ship 24/7/365 from 32 depots located in major U.S. cities. On-site engineers are also available to replace parts and perform service.