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Warranty & RMA

warranty-rma

Summit End User Warranty & Return Merchandise Authorization (RMA)

Summit Information Resources, Inc. will replace or refund any defective equipment ordered directly with Summit, provided it is returned within one year from the date the products are shipped from Summit. Returns are subject to Summit’s return guidelines. Contact your account manager to begin the Return of Merchandise Authorization (RMA) process.

All of the refurbished equipment we sell is thoroughly tested and cleaned by highly trained Summit technicians and covered by our one year warranty. Our testing room and quality control process means you can always count on quality equipment from Summit Information Resources.

Summit Guidelines

Return Guidelines and Process

Service & Technician assistance will be implemented first when related to a hardware failure.

Only defective products are eligible for our RMA program. Once we have verified your request for an RMA with the valid serial number(s), you will be issued an RMA Number.

All RMA Numbers are valid for 20 days. Product returned that is stated to be defective and is tested as good will be treated as a customer initiated return and you would be responsible for any restocking fees that would apply.

Products returned not related to product quality will be at Summit’s discretion whether to accept the return with a restocking fee of 25% or refuse the return. Product must be in working condition and resalable. Product must match the serial number listed on our sales order. Product must be returned to Summit within 20 days from receiving the RMA number. Products returned outside of 20 days will be considered a customer initiated return and you would be responsible for any restocking fees that would apply.

Products that have a valid warranty will be accepted within that timeframe. Summit will issue a refund for the price of the product you return based on the above-referenced guidelines within 30 days from receipt of the RMA.